All products purchased from www.maaqoolonline.com can be exchange or refund any non-sale item within 14 days from the date the order is delivered. For sale item, you can only get your products exchanged within 7 days of purchase. There is no option for refund in case of sale items
There are certain scenarios where item cannot be considered exchangeable. Such scenarios include, but are not limited to the following:
Exchange request is made outside the specified time frame.
Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.
Product is damaged because of use.
Product has been tampered.
Anything is missing from the package including price tags, labels, original packing and order invoice.
Customer must notify us within 4 calendar days of delivery of order. Customer will be required to fill the form (URL).
Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. Invoice over BHD 15.000, which doesn’t include shipping charges, the actual shipping charge will be deducted.
The method and process of refund depends on the payment method used for purchase.
www.maaqoolonline does not offer a cash refund.
Refunds will be issued to the same credit card that was used for original purchase. Shipping costs are non-refundable. The refund may take up to 5-20 business days, after collection, to appear on your credit card statements or be processed once accepted as credit note.